Complaints

At Genivra Labs, we strive to provide products of the highest quality. However, if you are not satisfied with the product you received, you have the right to file a complaint.

Complaint Conditions

• You can file a complaint within 14 days of receiving the product.
• The product must be in its original packaging and in an unopened state.
• The complaint must include a detailed description of the problem and photos of the product.
• To file a complaint, contact us via Telegram or by email at [email protected].

Complaint Process

1. Send us a complaint request with your order details and a description of the problem.
2. Our team will review your complaint and respond within 3 business days.
3. If the complaint is justified, we will arrange for a product replacement or a refund.
4. In the case of a refund, the amount will be returned in the Bitcoin equivalent at the exchange rate on the day of the refund.

Quality Guarantee: All our products undergo strict quality controls before being shipped. We guarantee the purity and quality of all peptides in our offer. If a product does not meet the declared specifications, you are entitled to a full refund.